FAQ

Frequently Asked Questions

Which file formats do you accept? PDF, PSD, JPG, PNG, AI and CDR.
Do I need bleed? Add 3 mm bleed where artwork reaches the edge.
What margins should I keep? Keep important text and logos inside safe margins.
Will colors exactly match my screen? Slight color variation can happen between screens, materials and print machines.
Will I receive proof approval? Proof approval is recommended before production.
Can you help with design? Yes, design support is available.
Do you handle bulk orders? Yes, bulk and corporate orders are supported.
Do you deliver? Pickup, local delivery and pan-India dispatch are available where suitable.
How do I make payment? Payment is confirmed after quotation or invoice.
Can I pay an invoice online? Use Pay Invoice to submit UPI/bank reference and screenshot.
Can you handle urgent orders? Urgent orders depend on artwork readiness, material and production queue.
Can I cancel an order? Cancellation is limited once proof is approved and production starts.
Are refunds available? Refund or reprint decisions depend on proof, artwork, production status and issue type.
What if delivery is damaged? Report damage quickly with photos of packaging and product.
What are Private Stores? Private Stores are controlled ordering portals for companies, schools and organizations.
Is my artwork private? Customer artwork is used only for quotation, proofing and production.